Snayl Privacy Policy

We collect information that you provide directly to us, including:

• Name, email address, and postal address for postcard delivery
• Account credentials and authentication information
• Payment information (processed securely through Stripe)
• AI category preferences and motivation themes
• Recipient information for friend postcards (when provided)
• Communication preferences and service interaction history
• Usage data and analytics information
• Device information and technical identifiers

We use the collected information to:

• Generate and deliver personalized motivational postcards
• Process payments and manage your subscription (Lite, Standard, or Premium plans)
• Train and improve our AI motivation algorithms
• Schedule and track postcard deliveries
• Facilitate anonymous postcard sending features
• Provide customer support and service updates
• Send service-related communications
• Send marketing communications (with your consent)
• Monitor and analyze service usage to improve our offerings
• Prevent fraud and ensure security
• Comply with legal obligations

We share your information with:

• Printing partners and postal services to fulfill postcard deliveries
• Stripe for secure payment processing
• Service providers who assist with our operations (e.g., cloud hosting, analytics)
• Legal authorities when required by law
• Other parties with your explicit consent

For anonymous postcards, we ensure sender privacy while maintaining delivery accuracy. We never sell your personal information to third parties.

We protect your information using:

• Industry-standard encryption for data in transit and at rest
• Secure payment processing through Stripe
• Regular security audits and vulnerability assessments
• Strict access controls and authentication protocols
• Employee data protection training and policies
• Secure data backup and recovery procedures

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Export your data in a portable format
• Withdraw consent for optional data processing
• Manage your communication preferences

Contact us to exercise these rights at privacy@snayl.com

We use cookies and similar technologies to improve your experience and analyze service usage. You can control cookie preferences through your browser settings. See our Cookie Policy for more details.

We may update this Privacy Policy periodically. We will notify you of material changes through our service or via email. Continued use of Snayl after changes indicates acceptance of the updated policy.

For privacy-related inquiries:
Email: privacy@snayl.ai
Address: Snayl operated by SAUERAPPLE LLC
PO Box 1222
Sugarloaf, CA 92386

For general support:
Email: support@snayl.ai

Your information may be processed in countries outside your residence. We ensure appropriate safeguards through standard contractual clauses and data protection agreements. By using Snayl, you consent to these international transfers.

We retain your information for as long as needed to provide services and comply with legal obligations. Subscription data is kept while your account is active. Delivery records are retained per postal regulations. You can request data deletion, subject to legal requirements.

Snayl is not intended for children under 13. We do not knowingly collect or maintain information from children under 13. If we learn we have collected such information, we will delete it. Parents can contact privacy@snayl.com with concerns.